Parent Portal Help

We use Online Scout Manager (OSM) to manage events, payments, attendance, programme information and parent communications.

Parents and carers receive an invitation email with a secure link to access the Parent Portal. If you have more than one child in the Group, or children in different sections, you may receive separate links.

What can I use the Parent Portal for?

  • respond to events and camps
  • make payments
  • update contact, medical and emergency details
  • view badge progress and awards
  • see programme information
  • access files and letters

Logging in

You can access the Parent Portal using the secure link sent by email, or by visiting the OSM login page.

Open OSM Parent Portal

If you forget your password, use the password reset option on the login page.

Events and camps

Parents can respond to event invitations, sign up for camps and activities, provide additional information and update responses before the closing date.

OSM may also send reminder emails for events where a response is needed.

Payments

Parents can use the Parent Portal to view and pay subscriptions and event fees online.

Depending on the payment options available, payments may be made by card or Direct Debit.

Updating details

Please keep your child’s details up to date in OSM, including emergency contacts, medical information, dietary requirements, address and phone numbers.

Badges and awards

Parents can view badge progress, completed requirements and awarded badges through the Parent Portal.

Programme information

Parents may be able to view upcoming meeting programmes, badge coverage, event information and other section updates through OSM.

Common issues

  • Not received an invitation email? Please check your junk or spam folder.
  • Changed your email address? Please contact your section leaders so your details can be updated.
  • Having trouble logging in? Use the password reset option on the login page.
  • Have more than one child in Scouts? You may receive separate links for each child or section.

Useful links

Need help?

If you have problems accessing OSM or updating details, please contact your section leaders or email gsl@csg-scouts.org.

Our Strategy to 2035

Place to belong

Our Strategy to 2035 will help us keep the focus on what we do best - giving young people a place to belong and giving them the skills to thrive.

Find out more
Strategy to 2035